Office Web, CC, Mobile Client, Snapware, Manager Assistant & PM CD
Office Web - Professional precence and availability management on every employee's computer.
Quick - Small application which manages a taskbar icon on your desktop where you control your presence and availability with a simple click with the mouse.
Calendar Connection - Information about your whereabouts or events are automatically transferred from your calendar (e.g. Outlook) to the Contact Management System (CMG), available for attendants, office users, IVR and Mobile Client.
Mobile Client - Ability to manage your own and view your colleagues' precence via your mobile phone.
Snapware - A modern telephone system visualized on the computer screen. Perfect for team work, where you can alternate calls, start conference calls, pick calls from team members, control a second incoming call and chat.
WebSnapware - Simpler, java-based Snapware, independent of operating system with no installation effort at the client device.
Manager Assistant - Incoming calls for one person (usually manager) can be screened by a second person (usually assistant) and handled or transferred to the desired destination. Supports Cisco CallManager.
PM CD - Configurating work groups and service hours to provide a skilled call management for your customers. Supports Cisco CallManager